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FAQ/CONTACTFrequently Asked Questions and Inquiries
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- Frequently Asked Questions and Inquiries
We have compiled a list of frequently asked questions from customers, so please check before contacting us.
※For inquiries about the organization, please contact the following e-mail address.
Inquiries from domestic organizations: <crc@drhm.jp>
Inquiry of overseas (inbound) organizations: <grc@drhm.jp>
About reservation
- Terms of Accommodation
Please see here for accommodation terms.
- What time is check-in and check-out?
Check-in 15:00 Check-out 11:00
※It may vary depending on the plan of the reservation.- Please tell us about the change or cancellation of your reservation
Please use the reserved website.
- Please tell us about your inquiry by phone.
Click here for reservations
Reservation Center 03-6627-4731 (8:00-22:00)
- When will the cancellation fee be charged?
A cancellation fee will be charged from 3 days in advance.
※It may vary depending on the plan of the reservation.
About Restaurant and Cooking
- Tell me about allergies
Please refer to the link below for information on how to deal with food allergies.
＞For those who have food allergies- Do you have any allergies?
The buffet restaurant displays the use of ingredients for 8 major allergies (eggs, milk, wheat, buckwheat, peanuts, shrimp, crab, walnuts)
In addition, since the kitchen handles various ingredients, please note that there is a possibility that a small amount of contamination may occur, including handling at the foodstuff factory.
If you have any other questions, please feel free to contact the restaurant staff on the day.- Can I make a reservation for a seat?
We don't accept reservations for seats.
- Can I have a room meal?
I can't eat the room.
- Do you have baby food?
We offer two types, from 5 months to 10 months.
- How much is the addition of a buffet?
The additional fee for the buffet is as follows.
Dinner: Adults 9,200 yen / Elementary school students 7,300 yen / Infants 2,000 yen
Breakfast: Adults and elementary school students 3,800 yen / Infants 2,000 yen
(Includes consumption tax and service charge)
About Rooms
- Do you have a renewed room?
The superior Twin Room was renewed in April 2024.
- Please tell me about continuous night cleaning
We will clean normally every 3 nights or more to 3 days.
- Do you have separate rooms for bath and toilet?
Classic Twin Ocean View
superior Twin Ocean View
superior Twin Mountain View
Some rooms above are separate bathrooms and toilets. It is possible to make a request at the time of booking, but we cannot guarantee it.
About facilities in the building
- Could you tell me about the swimming pool?
The pool is open only during the summer season.
※For more information, please click here.- Please tell us about the use of the lounge.
Please refrain from taking out drinks and sweets from the lounge.
Please note that seats are limited, so please use each other.- How old do children enter the opposite sex bath?
The age to enter the opposite sex bath is up to 6 years old.
- Do you have coin laundry?
It is located on the first basement floor.
- Is there a smoking area?
There is a smoking area on the second floor.
- Do you have Wi-Fi?
Wi-Fi is available free of charge.
※Accor members can use high-speed communication.
※Member registration is free of charge, so please register by all means.
※You can use it even if you enter your email address without registering as a member.- Can I leave my baggage?
For luggage storage before arrival and after departure, please use the dial locker in front of the lobby on the first floor.
- About day-trip use of lounge
The day-trip lounge is not available.
- Is it possible to take a day trip bath?
We do not accept day-trip bathing.
- Do you have rental equipment for children?
There is no rental equipment for children.
- Do you have any amenities in the public bath?
Shampoo, conditioner, body soap, hair dryer and paper towel are available.
※Only female bath: Makeup remover, lotion, milky lotion
About surrounding information
- Is there a drag store nearby?
There is a drugstore Cosmos Ugata Noda store about 8 minutes by car from the hotel.
- Is there a convenience store nearby?
The FamilyMart Shima Pearl Road store is about 5 minutes by car from the hotel.