FAQ/CONTACT
Frequently Asked Questions and Inquiries

Click here for the terms of accommodation.

Check-in 15:00 Check-out 11:00
※It may vary depending on the booking plan.

Please use the reserved website.

Click here for reservations

Reservation Center 03-6627-4731 (8:00-22:00)

Cancellation fee will be charged 3 days in advance.
※It may vary depending on the booking plan.

Please refer to the link below for information on how to respond to those who have food allergies.
＞For those who have food allergies

The buffet restaurant displays the use of ingredients for 8 major allergies (eggs, milk, wheat, buckwheat, peanuts, shrimp, crab, walnuts)
In addition, since the kitchen handles a variety of ingredients, please note that there is a possibility of a small amount of contamination, including handling at the foodstuff factory.
If you have any questions, please feel free to contact the restaurant staff on the day.

We do not accept reservations for your seat.

I can't eat a room.

We offer two types, from 5 months to 10 months.

Additional fees for the buffet are as follows.
Dinner: Adults 9,200 yen / Elementary school students 7,300 yen / Infants 2,000 yen
Breakfast: Adults and elementary school students 3,800 yen / Infant 2,000 yen
(Consumption tax and service charge included)

The superior Twin Room was renewed in April 2024.

Regular cleaning will be done every 3 nights or more to 3 days.

Classic Twin Ocean View
superior Twin Ocean View
superior Twin Mountain View
Some rooms above are separate bathrooms and toilets. It is possible to make a request at the time of reservation, but we cannot guarantee it.

The pool is open only during the summer season.
※For details, please click here.

Drinks and sweets from the lounge are not allowed.
The seats are limited, so please give up and use each other.

The age to enter the bath of the opposite sex is up to 6 years old.

It's on the first basement floor.

There is a smoking area on the second floor.

Wi-Fi is free of charge.
※Accor members can use high-speed communication.
※Member registration is free of charge, so please register by all means.
※You can use it even if you enter your email address without registering as a member.

For luggage storage before arrival and after departure, please use the dial locker in front of the lobby on the first floor.

Day-trip lounge is not available.

We do not accept day-trip bathing.

There are no rental equipment for children.

Shampoo, conditioner, body soap, hair dryer and paper towel are available.
※Onnayu only: Makeup remover, skin toner, milky lotion

There is a drugstore Cosmos Ugata Noda store in about 8 minutes by car from the hotel.

There is FamilyMart Shima Pearl Road store about 5 minutes by car from the hotel.