About reservation

Incorporation of accommodation

Click here for the terms of accommodation.

What time do you check in and check-out?

Check-in 15:00 Check-out 11:00
※It may vary depending on the plan you booked.

Could you tell me about changing or canceling your reservation?

Please make a reservation from the website you booked.

Could you tell me about your phone call?

Click here for reservations.

Reservation Center 03-6627-4731 (8:00–22:00)

When will the cancellation fee be charged?

A cancellation fee will be charged from 3 days in advance.
※It may vary depending on the plan you booked.

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About restaurant and food

Could you tell me about allergy response?

Please refer to the link below for information on how to deal with food allergies.
>For those who have food allergies

Is there an allergy notation?

The buffet restaurant shows the use of ingredients for the eight major allergies (eggs, milk, wheat, buckwheat, peanuts, shrimp, crab, walnuts, shrimp, crab, walnuts).
Please note that the kitchen handles a variety of ingredients, so please note that there is a possibility of a small amount of contamination, including at a foodstuff factory.
If you have any questions, please feel free to contact the restaurant staff on the day.

Is it possible to reserve a seat?

We don't accept seat reservations.

Can I have room meals?

We can't eat in the room.

Do you have baby food ready?

We offer 2 types, from 5 months to 10 months or more.

How much does it cost to add a buffet?

The additional fee for the buffet is as follows.
Dinner: Adult 9,200 yen / elementary school student 7,300 yen / infant 2,000 yen
Breakfast: Adults and elementary school students 3,800 yen / infant 2,000 yen
(Including consumption tax and service charges)

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About Rooms

Do you have any renewed guest rooms?

The superior Twin Room was renewed in April 2024.

Could you tell me about continuous night cleaning?

We will do regular cleaning every 3 nights or more to 3 days.

Do you have different rooms for bath and toilet?

Classic twin ocean view
superior Twin Ocean View
superior Twin Mountain View
Some of the above rooms are separate by bath and toilet. It is possible to make a request at the time of booking, but we cannot guarantee it.

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About in-house facilities

Could you tell me about pool sales?

The pool is open only during the summer season.
※Please check here for more information.

Could you tell me how to use the lounge?

Please refrain from taking out drinks and sweets from the lounge.
Please note that seats are limited, so please use them for each other.

Until what age does a child enter the opposite sex bath?

The age to enter the opposite sex bath is up to 6 years old.

Do you have laundromats?

It's located on the first basement floor.

Is there a smoking area?

There's a smoking area on the second floor.

Do you have Wi-Fi?

Wi-Fi is available free of charge.
※Accor members can use it for high-speed communication.
※Member registration is free, so please register by all means.
※You can also use it even if you enter your email address without registering as a member.

Can I check my baggage?

Please use the dial-type locker in front of the lobby on the first floor for luggage storage before arrival and after departure.

One-day use of the lounge

The day-trip lounge is not available.

Is it possible to take a day trip?

We do not accept day-trip bathing.

Do you have any rental equipment for children?

There is no rental equipment for children.

Do you have any amenities in the large public bath?

Shampoo, conditioner, body soap, dryer and paper towels are available.
※Women's bath only: Make-up remover, skin toner, emulsion

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Peripheral Information

Is there a drugstore nearby?

There is a drugstore Cosmos Ugata Noda store about 8 minutes by car from the hotel.

Is there a convenience store nearby?

About 5 minutes by car from the hotel, FamilyMart Shima Pearl Road store is located about 5 minutes by car.

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