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FAQ/CONTACTFrequently Asked Questions and Inquiries
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- Frequently Asked Questions and Inquiries
We have compiled a list of frequently asked questions from customers, so please take a look before contacting us.
※For inquiries about the organization, please contact the following e-mail address.
Inquiries from domestic organizations: <crc@drhm.jp>
Inquiries from overseas (inbound) organizations: <grc@drhm.jp>
About reservation
- Terms of Accommodation
Please see here for accommodation terms.
- What time is check-in and check-out?
Check-in 15:00 Check-out 11:00
※It may vary depending on the reservation plan.- Please tell me about the change or cancellation of your reservation.
Please use the reserved website.
- Please tell me about your inquiry by phone.
Click here for reservations
Reservation Center 03-6627-4731 (8:00-22:00)
- When will the cancellation fee be charged?
There will be a cancellation fee from 3 days in advance.
※It may vary depending on the reservation plan.
About Restaurants and Cuisine
- Could you tell me about allergies?
Please refer to the link below for information on those with food allergies.
＞For those who have food allergies- Do you have any allergies?
The buffet restaurant displays the use of ingredients for eight major allergies (eggs, milk, wheat, buckwheat, peanuts, shrimp, crab, walnuts)
In addition, since the kitchen handles various ingredients, please note that there is a possibility of a small amount of contamination, including handling at the foodstuff factory.
If you have any questions, please feel free to contact the restaurant staff on the day.- Can I reserve a seat?
We do not accept reservations for seats.
- Can I have a room meal?
I can't eat the room.
- Are you ready for baby food?
We offer two types: 5 months to 10 months.
- How much is the addition of the buffet?
The additional fee for the buffet is as follows.
Dinner: Adult 9,200yen / Elementary school student 7,300yen / Infant 2,000yen
Breakfast: Adult and elementary school students 3,800 yen / Infant 2,000 yen
(Includes consumption tax and service charge)
About Rooms
- Do you have a renewed room?
The superior Twin Room was renewed in April 2024.
- Please tell me about cleaning for consecutive nights
We will clean normally every 3 nights or more to 3 days.
- Do you have separate rooms for bath and toilet?
Classic Twin Ocean View
Superior Twin Ocean View
Superior Twin Mountain View
Some rooms above are separate bathrooms and toilets. It is possible to make a request at the time of reservation, but we cannot guarantee it.
About facilities in the hotel
- Could you tell me about the opening of the pool?
The pool is open only during the summer season.
※For more information, please click here.- Please tell me about the use of the lounge
Please refrain from taking drinks and sweets from the lounge.
The seats are limited, so please give up and use them.- How old do children enter the opposite sex bath?
The age to enter the bath of the opposite sex is up to 6 years old.
- Do you have a coin laundry?
It's located on the first basement floor.
- Is there a smoking area?
Go out of the entrance on the first floor and on your right.
- Do you have Wi-Fi?
Wi-Fi is available for free.
※Accor members can use high-speed communication.
※Member registration is free of charge, so please register.
- Can I leave my luggage?
For luggage storage before arrival and after departure, please use a dial locker in front of the lobby on the first floor.
- About day trip use of lounge
Day-trip lounges are not available.
- Is it possible to take a day trip bath?
We do not accept day trip bathing.
- Do you have rental equipment for children?
There is no rental equipment for children.
- Do you have any amenities in the public bath?
Shampoo, conditioner, body soap, hair dryer and paper towel are available.
※Only female bath: Makeup remover, lotion, milky lotion
About surrounding information
- Is there a drag store nearby?
There is a drugstore Cosmos Ugata Noda store about 8 minutes by car from the hotel.
- Is there a convenience store nearby?
There is a FamilyMart Shima Pearl Road store about 5 minutes by car from the hotel.